運送政策


Shipping Charges

We offer FREE worldwide express shipping on orders above 

  • Hong Kong - 800 HKD
  • Macao - 800 HKD
  • Taiwan - 800 HKD
  • China - 800 HKD
  • Malaysia - 800 HKD
  • Singapore - 800 HKD
  • Thailand - 800 HKD
  • Indonesia - 800 HKD
  • Japan - 800 HKD
  • South Korea - 800 HKD

  • Rest of the world - 180 USD

Delivery Times

All delivery and dispatch dates are estimates only. As LILART products may be handcrafted, made to order, or produced in limited batches, timing can vary according to the design, materials, order volume, and courier conditions.

Handcrafted, bespoke and pre-order items

Each handcrafted, bespoke, personalised, special-order, or pre-order item is made individually after your order details or design have been confirmed.

Your estimated production timeframe will be stated on the relevant product page, quotation, order confirmation, or pre-order confirmation. Production time may vary depending on:

  • Design complexity and customisation requirements.

  • Material availability.

  • Production capacity and current order volume.

  • Required design approvals.

  • Public holidays, peak seasons, or unforeseen production issues.

Where there is a significant delay, we will contact you using the email address or contact details provided with your order.

Ready-made merchandise

For ready-made merchandise that is in stock, we aim to dispatch orders within 2-5 business days after order and design details are confirmed, unless a different dispatch timeframe is stated on the relevant product page.

“Business days” means Monday to Friday, excluding Hong Kong public holidays.

Delivery after dispatch

Delivery begins after dispatch, not from the date an order is placed.

Estimated delivery times vary depending on the courier, destination, customs clearance, local delivery conditions, weather, and other circumstances outside LILART’s control. We will provide tracking information where available.

Delays

While LILART will make reasonable efforts to meet the estimated timelines, we are not responsible for delays caused by courier disruptions, customs inspections, severe weather, typhoon or black-rainstorm arrangements, inaccurate delivery details, failed delivery attempts, remote-area delivery, material shortages, or events beyond our reasonable control. Delivery estimates are commonly stated as approximate and may be affected by courier availability, destination, weather, customs, and peak periods.

International orders

For international orders, customers are responsible for any applicable customs duties, import taxes, clearance fees, or local charges imposed by the destination country. Customs processing may extend delivery times.

Courier

Shipping will be arranged via SF Express.

If your address is located out of the SF express delivery zone, your order will be sent via other trusted couriers.

Your order will be processed within one working day after it has been placed. After your order has been placed, you will receive a confirmation email including pricing and purchase details. We will confirm feasibility, production timing, and any special requirements before your order begins.

Satisfaction Guarantee

Your satisfaction is our top priority. If our products or services fail to live up to our high standards for any reason, please reach out to our Customer Team at info@lilarthk.com and we promise to fix it.