隐私政策

Last updated: 21 August 2026

LILART (“LILART”, “we”, “us”, or “our”) operates this website and online store, including its content, products, services, features, tools, pre-order services, bespoke commissions, and handcrafted accessories (collectively, the “Services”).

The Services are powered by Shopify, which helps us operate our online store and provide the Services to you. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website, place an order, join a pre-order, submit a bespoke enquiry, participate in an event, or otherwise communicate with us.

This Privacy Policy applies together with our Terms and Conditions. If there is any inconsistency between this Privacy Policy and our Terms and Conditions, this Privacy Policy applies to the collection, use, and disclosure of personal data.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

“Personal data” means information that identifies you or can reasonably be used to identify you.

Depending on how you interact with LILART, we may collect:

Contact details

  • Name.

  • Email address.

  • Telephone or WhatsApp number.

  • Billing address.

  • Delivery address.

  • Country and city.

Order and payment information

  • Products purchased or pre-ordered.

  • Order history.

  • Transaction details.

  • Payment status.

  • Shipping and delivery information.

Payment card details may be collected and processed directly by our payment service providers. LILART does not generally store your complete payment card number.

Account information

If account functions are available, we may collect:

  • Username.

  • Password.

  • Account preferences.

  • Saved delivery details.

  • Wishlist or product preferences.

Bespoke and special-order information

If you submit a bespoke enquiry or special order, we may collect:

  • Drawings, photographs, sketches, or other artwork.

  • Personal stories or design references.

  • Occasion, size, colour, material, and design preferences.

  • Information required to create your requested accessory.

Please do not submit unnecessary sensitive personal information.

Communications

We may collect information contained in your emails, messages, enquiry forms, customer-service requests, reviews, and other communications with us.

Device and usage information

When you use our website, we may automatically collect:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • Referring website.

  • Pages visited.

  • Date and time of access.

  • Website interactions and usage information.

We may use cookies and similar technologies to operate, analyse, and improve the website.

Sources of Personal Data

We may collect personal data:

  • Directly from you when you browse, create an account, place an order, join a pre-order, submit a bespoke request, contact us, or subscribe to marketing.

  • Automatically through cookies and similar technologies when you use the website.

  • From Shopify, payment providers, delivery providers, analytics providers, and other service providers acting on our behalf.

  • From business partners, event partners, social-media platforms, or other third parties where permitted by law.

How We Use Your Personal Data

We may use your personal data to:

Provide and manage the Services

  • Process orders and pre-orders.

  • Process payments.

  • Arrange production, fulfilment, and delivery.

  • Respond to enquiries and provide customer support.

  • Manage bespoke commissions and special orders.

  • Process returns, repairs, exchanges, refunds, or complaints where applicable.

  • Maintain your account and preferences.

  • Provide information about your order or delivery.

  • Improve our products, website, and customer experience.

Manage bespoke artwork

If you provide drawings, photographs, or personal stories for a bespoke order, we may use them to:

  • Review your request.

  • Develop a design concept.

  • Produce your commissioned piece.

  • Communicate with you about the order.

  • Maintain appropriate production and order records.

We will not publish your submitted artwork, personal story, name, or images for marketing or publicity without your separate permission.

Marketing and communications

Where permitted by Hong Kong law and where we have obtained the required consent or indication of no objection, we may use your contact details to send information about:

  • LILART products.

  • Pre-order drops.

  • The L collection.

  • Bespoke services.

  • Handcrafted accessories.

  • Workshops and events.

  • Collaborations.

  • Private previews and collectible releases.

You may unsubscribe from marketing communications at any time.

Security and fraud prevention

We may use personal data to:

  • Verify orders and accounts.

  • Detect fraud or suspicious activity.

  • Protect our website, customers, and business.

  • Investigate misuse, illegal activity, or security incidents.

Legal and administrative purposes

We may use personal data to:

  • Comply with applicable laws and legal obligations.

  • Respond to lawful requests from courts, regulators, law-enforcement bodies, or government authorities.

  • Resolve disputes.

  • Enforce our Terms and Conditions.

  • Protect our legal rights and property.

Direct Marketing

Before using your personal data for direct marketing, LILART will provide the information required under the Personal Data (Privacy) Ordinance, including the type of personal data to be used and the types of products, services, or activities to be promoted.

We will obtain your consent or indication of no objection where required. You may withdraw your consent or opt out of marketing at any time by:

  • Clicking the “unsubscribe” link in a marketing email.

  • Replying “unsubscribe”.

  • Contacting us at info@lilart.hk.

Opting out of marketing will not prevent us from sending non-promotional communications relating to your orders, payments, delivery, or customer-service requests.

How We Disclose Personal Data

We may disclose relevant personal data to trusted third parties who help us operate LILART, including:

  • Shopify and Shopify-related service providers.

  • Payment processors and financial institutions.

  • Website hosting, e-commerce, email, cloud-storage, and IT providers.

  • Delivery, logistics, and fulfilment providers.

  • Production partners, artisans, and design collaborators where necessary to fulfil an order.

  • Marketing, analytics, and customer-support providers.

  • Professional advisers, including accountants, insurers, lawyers, and business consultants.

  • Event venues, gallery partners, or workshop partners where necessary to provide a requested service.

  • Government authorities, regulators, courts, or law-enforcement bodies where legally required.

We will disclose only information reasonably necessary for the relevant purpose. We do not sell your personal data.

Relationship with Shopify

Our online store is hosted on Shopify. Shopify may collect and process information about your use of our store, including information required to provide hosting, checkout, payment, security, analytics, and other e-commerce functions.

Information submitted through our store may be transmitted to Shopify and its service providers, which may be located outside Hong Kong.

For more information, please review Shopify’s privacy information:

Shopify Consumer Privacy Policy

Third-Party Websites and Social Platforms

Our website may contain links to third-party websites, social-media platforms, payment services, delivery services, galleries, event partners, or other external platforms.

We are not responsible for the privacy, security, content, or practices of those third parties. Please review their own privacy policies before providing personal data.

Information you post publicly on social-media platforms may be visible to others and may be used by those platforms in accordance with their own policies.

Children’s Data

Our online store is not directed at children.

If a parent or legal guardian submits a child’s drawing or artwork for a LILART bespoke commission, that submission should be made by the parent or legal guardian. We will use the artwork only for the requested design, production, communication, and related order purposes unless separate permission is provided.

We will not knowingly collect unnecessary personal data directly from children.

If you believe that a child has provided personal data to us without appropriate consent, please contact us at info@lilart.hk.

Security and Retention

We take reasonable steps to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. Please do not send highly confidential information through unsecured channels.

We retain personal data only for as long as reasonably necessary for:

  • Order fulfilment.

  • Customer service.

  • Bespoke production records.

  • Accounting and tax purposes.

  • Legal and regulatory obligations.

  • Dispute resolution.

  • Fraud prevention.

  • Business-record requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely destroy it.

Your Rights and Choices

Subject to applicable law, you may request:

  • Access to personal data we hold about you.

  • Correction of inaccurate or incomplete personal data.

  • Information about how your personal data is used.

  • Withdrawal of consent where processing is based on consent.

  • Removal from our marketing list.

To make a request, contact us using the details below. We may need to verify your identity before processing your request.

We may refuse or limit a request where permitted or required by law. The Personal Data (Privacy) Ordinance provides individuals with rights to access and correct personal data and requires businesses to provide relevant collection information.pcpd.org+2

International Customers and Transfers

LILART is based in Hong Kong but may serve customers internationally.

Your personal data may be stored, processed, or accessed by Shopify, payment providers, delivery providers, technology providers, production partners, or other service providers located outside Hong Kong.

We will take reasonable steps to ensure that personal data is handled securely and used only for the purposes described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business operations, technology, or legal requirements.

The latest version will be published on this page, together with the updated “Last updated” date.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +852 9194 1865 or email us at info@lilarthk.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.